Refund Policy
Returns
We will refund any items (excluding sale items) within 14 days from date of arrival, if for any reason you change your mind (Subject to our terms and conditions).
Please make sure your items are returned new, unused, with any hangers, in original packaging and designer garment tags still attached. We cannot accept returns of items as faulty if they have not been treated as instructed in the garment care label.
Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 14 days after delivery will not be eligible for return.
Unfortunately returns that do not meet our guidelines cannot be accepted and will be shipped back to you.
We DO NOT accept returns on Swimwear, Underwear, Socks or Tights.
We Do NOT accept returns on Sale Items they are EXCHANGE ONLY
Please contact us at info@sneakertoe.com to Return your items.
Our returns address is:
Sneaker Toe
22 woodlands roads,lancaster,LA1 2EN
Exchange
We will exchange your items including sale items up to 28 Days from date of purchase. (exceptions are swimwear, underwear, socks and tights)